Hygo care · 2 year warranty
Two years. Zero worry.
Every AirUltra 440 and AirPro 220 bought from Hygo or an authorised seller in India is covered for 2 years from delivery.
Register your purifier01
2 yrs
Warranty from the date of delivery
02
₹0
Doorstep pickup and return, anywhere in India
03
1 day
We reply to every claim within one working day
04
~12
Days door to door, including repair
Warranty registration
Register your purifier
Registration is optional: your order confirmation or invoice is enough to claim warranty. Register if you bought from another seller, or if you'd like us to keep your details on file.
The serial number is printed on the label on the unitThe details
What your warranty covers
What is covered
- —Defects in materials and workmanship under normal use, at home or in the office, as described in the user manual.
- —The purifier unit, including the motor, fan, control panel, electronics, sensors and the power adaptor supplied in the box.
- —Hygo will repair the unit or replace the faulty part free of charge for parts and labour. If a repair is not possible, Hygo will replace the unit with the same or an equivalent model.
- —Free doorstep pickup and return delivery anywhere in India. Hygo pays for pickup, return shipping and all covered repairs.
- —Repaired or replaced units and parts are covered for the rest of the original 2 year period.
What is not covered
- —Filters and consumables, including the pre-filter, washable pre-filter, HEPA H13 filter, activated carbon cartridge and aroma pad. These wear out with use and need regular replacement.
- —Normal wear and tear and cosmetic damage such as scratches, dents or discolouration.
- —Damage from drops, impact, liquid, fire, pests or other accidents.
- —Damage from washing or wetting filters that are not marked as washable. On the AirUltra 440 only the first (washable) pre-filter may be washed. The AirPro 220 has no washable filter.
- —Damage from incorrect power supply, power surges or voltage outside the rated range (AirUltra 440: 200 to 240 V; AirPro 220: only with the 12 V adaptor supplied), or from using an adaptor not supplied by Hygo.
How to make a claim
- 01Contact Hygo customer care by phone or email.
- 02Share your order number or invoice, the product model and serial number, and a short description of the problem. A photo or video helps us diagnose it faster.
- 03Our team will first try to fix the issue with you over phone or video.
- 04If the unit needs service, we will arrange a free pickup from your address, repair it at our service centre in Mumbai and deliver it back to you.
- 05Once we inspect the unit, we will confirm that the issue is covered and repair or replace it.
Turnaround time
- —We reply to every claim within 1 working day.
- —The repair itself takes 3 to 4 days once your unit reaches our service centre.
- —The full process, including pickup, transit to Mumbai, repair and return delivery, takes about 12 days, depending on your location.
Call+91 88483 25197Mon–Sat · 10 AM–6 PMEmailsupport@hygotech.inReply within 1 working day
Have readyInvoice or order no., model, serial number, a photo or video of the issue
This warranty is in addition to your rights under the Consumer Protection Act, 2019 and does not limit them. Warranty is provided by RANJITH HELIOS PRIVATE LIMITED, Building No. 27/A, Near Mavoor Road, Arayadath Pallam, Kozhikode, Kerala 673004, India.